Terms & Conditions

Welcome to the Florafex official website (florafex.com, hereinafter referred to as "we," "us," or "Florafex"). These Terms and Conditions of Use (hereinafter referred to as "these Terms") constitute a legal agreement between you (hereinafter referred to as the "User") and Florafex regarding your access to the official website, purchase of mug products, and use of related services. Please read these Terms carefully before visiting the official website or placing an order. By using our services or completing payment, you are deemed to have fully understood and agreed to all terms and conditions and to be bound by them.
You must be at least 18 years of age (or be accompanied by a guardian using a guardian account) and provide true, accurate, and complete registration information (such as mobile phone number and email address) to register a Florafex account. If your information changes, you must promptly update it. You are solely responsible for any order delays, account security risks, or other issues caused by inaccurate or unupdated information.
You must keep your account password, verification code, and other information confidential and must not lend, rent, or share your account. Florafex is not responsible for any losses resulting from account theft or order tampering due to your own misuse (such as password leakage). However, we will assist you in recovering your account or freezing your orders through our customer service email (service@florafex.com).
Account Cancellation
You can cancel your account through "My Account" on our official website or by contacting customer service. Before canceling your account, please ensure that you have no uncompleted orders or unredeemed benefits (such as coupons or points). After account cancellation, your personal information will be processed in accordance with the Florafex Privacy Policy and cannot be restored after cancellation.
We may modify these Terms in accordance with legal and regulatory updates or service upgrades (such as the addition of new customized services). Modified Terms will be prominently posted on our official website homepage and marked with the "Updated Date." Your continued use of Florafex services constitutes your agreement to the modified Terms. If you disagree, you may discontinue use. Termination of Terms
If you seriously violate these Terms (such as misusing another person's account or maliciously defaming the brand), Florafex reserves the right to terminate our services without liability. Even after termination, you will still be subject to the intellectual property and liability limitations set forth in these Terms.