REFUND Policy

If you're dissatisfied with the style, color, or size of your mug after receiving it (not due to quality issues), you can request a refund within 7 days of delivery. If there are quality issues with the mug, you can request a refund within 15 days of delivery, regardless of the 7-day refund period. Regarding order cancellations and refunds: If your order hasn't been shipped, you can cancel it at any time through customer service, and your refund will be issued within 1-3 business days. If your order has already been shipped, your refund will be processed after the courier returns it to the warehouse and inspects it. Please submit a refund request through the "My Orders" page on the Florafex website, or email customer service at service@florafex.com. Please include your order number, the reason for the refund, and proof of the issue (e.g., photos and videos of the mug's defects, and the shipping number). Customer service will respond within 24 hours. If you have any questions or require assistance with the refund process, please email service@florafex.com. The Florafex team will be happy to assist you and ensure your rights are protected.